Refund & Cancellation Policy

Our policy for refunds and cancellations of donations, memberships, and other services.

Refund & Cancellation Policy

1. General Policy

At Beti Hai To Kal Hai Welfare Society, we strive to provide complete transparency in our financial dealings. While donations are generally non-refundable, we have established clear policies for exceptional circumstances and specific service categories.

Important Note

As a registered non-profit organization, all funds received are utilized for charitable purposes. Refunds are processed only in exceptional circumstances as outlined in this policy.

2. Donations Refund Policy

Donations made to Beti Hai To Kal Hai Welfare Society are generally considered non-refundable as they are used for charitable purposes. However, refunds may be considered in the following circumstances:

Refundable Circumstances

  • Processing Errors: Duplicate transactions or technical errors resulting in multiple charges
  • Unauthorized Transactions: Donations made without the donor's consent or knowledge
  • Mistaken Amount: Significant errors in donation amount (e.g., extra zeros)
  • Donor Deceased: Donations made after the donor's passing

Non-Refundable Circumstances

  • Change of mind after donation completion
  • Donor dissatisfaction with project outcomes
  • Personal financial constraints after donation
  • Donations made for specific projects that have already commenced

Refund Process for Donations

  1. Submit a written refund request within 30 days of donation
  2. Provide proof of identity and donation details
  3. Explain the reason for refund request
  4. Our team will review within 7-10 working days
  5. Approved refunds will be processed within 15 working days

3. Membership Refund Policy

Membership fees have different refund policies based on the membership type and timing of cancellation:

Annual Membership

Full refund within 15 days
No refund after 15 days
Processing fee: ₹100

Lifetime Membership

Full refund within 30 days
No refund after 30 days
Processing fee: ₹250

Founder Tier

Full refund within 45 days
No refund after 45 days
Processing fee: ₹500

4. Event Registration Cancellations

For paid events and workshops organized by Beti Hai To Kal Hai Welfare Society:

Cancellation TimeRefund AmountProcessing Fee
30+ days before event100%₹50
15-29 days before event75%₹100
7-14 days before event50%₹150
Less than 7 daysNo refundN/A

5. Training Program Refunds

For skill development and training programs:

Refund Eligibility

  • Request within 7 days of program start
  • Less than 25% of program completed
  • Valid reason for withdrawal
  • All materials returned in good condition

Non-Refundable Situations

  • More than 25% of program completed
  • Expelled for misconduct
  • Materials damaged or not returned
  • No-show without prior notice

6. Refund Processing Timeline

Processing Steps

  1. Request submission and verification
  2. Review by finance committee (3-5 days)
  3. Approval/rejection decision
  4. Refund processing (5-10 days)
  5. Confirmation to requester

Total Timeline

Donations:15-25 working days
Memberships:10-20 working days
Events:7-15 working days
Training Programs:10-15 working days

7. Refund Method

Refunds are processed using the original payment method:

Credit/Debit Cards: Refunded to original card (5-7 business days)
Bank Transfer: Refunded to original account (3-5 business days)
UPI/Digital Wallets: Refunded to original account (1-3 business days)
Cash/Cheque: Refunded via cheque or bank transfer (7-10 business days)

8. Force Majeure

Beti Hai To Kal Hai Welfare Society shall not be liable for any failure or delay in refund processing due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, bank failures, or other unforeseen events.

9. Policy Amendments

We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website. It is the responsibility of donors, members, and participants to review this policy periodically.

10. Contact Information

For refund requests or questions about this policy, please contact:

Email: refunds@betihaitokalhai.org

Phone: +91 11 2345 6789

Address: Finance Department, Beti Hai To Kal Hai Welfare Society, 123, Women's Empowerment Complex, Connaught Place, New Delhi - 110001

Important Considerations

  • All refund requests must be made in writing with proper documentation
  • Processing fees are non-refundable and will be deducted from refund amounts
  • Refund decisions are final and binding
  • This policy is subject to Indian laws and regulations
  • Beti Hai To Kal Hai Welfare Society reserves the right to make exceptions in exceptional circumstances

Last Updated: November 15, 2024